Concerns about the site itself, for example the way a request was forwarded, the use of your information or an error in a guide, can be sent through the contact form. Give your name, the area the house is in, the date of your request and a short account of the problem, and it will be looked into.

The site is not a contractor and is not a party to any agreement you make with one. A dispute about a contractor's workmanship, price, paperwork, payments or conduct should go first to that contractor, in writing, with a copy kept for your records.

When that fails to resolve things, Washington L&I handles contractor registration questions at 1-800-647-0982, and suspected contractor fraud can be reported to L&I at 1-888-811-5974. Washington's Consumer Protection Act bars unfair or deceptive business practices, and the Attorney General's consumer line takes complaints at 1-800-551-4636.

Please also tell us if a contractor you were referred to acted in a way that concerns you. We cannot rule on disputes or order refunds, but what you report helps decide which businesses may advertise on the site.

This complaints policy is governed by Washington law.